About the role:
Smilegate Barcelona is seeking an IT Support Engineer / Help desk to expand the internal IT team and help in the creation of a new Open World FPS AAA.
We are looking for someone with:
- Proactive mindset, with great attention to detail, able to work and organise independently and under pressure.
- Friendly and open minded when attending to user requests.
- Willing to keep improving IT pipelines.
- A deep desire to help others as a part of a brand-new team and project.
What the role involves:
- Joining our team in Barcelona, you will be providing remote and local support, troubleshooting OS, hardware and software issues.
- Manage day-to-day delivery, maintenance and troubleshooting of IT Infrastructure systems, operations and services.
- IT security, back-up & recovery, identity & access management, workplace & end-point device management.
- Deliver and assist on IT Ops projects and came up with new project ideas to improve current systems.
- Maintain and manage IT stock and software licenses.
- Be the local contact for new hires, supporting computer deployment, onboarding remotely and locally.
- Be proactive to alert on upcoming issues and security risks.
- Provide user training locally and remotely.
- Support the local office infrastructure and equipment with regular checks and maintenance.
- Minimum 1 year of experience in a similar role
- Knowledge of Windows systems, networking and hardware.
- Proactive and problem solver
- Fluent in English with clear and effective communication skills.
- Linux knowledge
- VMware experience
- AD / LDAP knowledge
- Coding skills on any scripting language (Python, Ruby, Perl, Groovy)
- Cloud knowledge (AWS, Azure, Wasabi)
- Passion for the video game industry
Life at Smilegate Barcelona:
- Competitive salary and full-time contract.
- 23 vacation days per year + Christmas Holiday (From Dec 24 ~ Jan 1)
- Remote & Flexible Working Hours (When possible, IT is what it is)
- Ticket restaurant
- Private Health insurance, with dental coverage
- Coffee, organic fruit and other beverages
- Company parties and events
- Develop your career working in an exciting environment with a great working atmosphere in an international work environment.