IT Support

Aiming to create best-in-class experiences that last forever in players memories, a team of Game Industry veterans is building a new AAA Open World game studio in Barcelona.
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About the role:

Smilegate Barcelona is seeking an IT Support Engineer / Help desk to expand the internal IT team and help in the creation of a new Open World FPS AAA.

We are looking for someone with:

  • Proactive mindset, with great attention to detail, able to work and organise independently and under pressure.
  • Friendly and open minded when attending to user requests.
  • Willing to keep improving IT pipelines.
  • A deep desire to help others as a part of a brand-new team and project.

What the role involves:

  • Joining our team in Barcelona, you will be providing remote and local support, troubleshooting OS, hardware and software issues.
  • Manage day-to-day delivery, maintenance and troubleshooting of IT Infrastructure systems, operations and services.
  • IT security, back-up & recovery, identity & access management, workplace & end-point device management.
  • Deliver and assist on IT Ops projects and came up with new project ideas to improve current systems.
  • Maintain and manage IT stock and software licenses.
  • Be the local contact for new hires, supporting computer deployment, onboarding remotely and locally.
  • Be proactive to alert on upcoming issues and security risks.
  • Provide user training locally and remotely.
  • Support the local office infrastructure and equipment with regular checks and maintenance.

Role requirements: 

  • Minimum 1 year of experience in a similar role
  • Knowledge of Windows systems, networking and hardware.
  • Proactive and problem solver
  • Fluent in English with clear and effective communication skills.


  • Linux knowledge
  • VMware experience
  • AD / LDAP knowledge
  • Coding skills on any scripting language (Python, Ruby, Perl, Groovy)
  • Cloud knowledge (AWS, Azure, Wasabi)
  • Passion for the video game industry

Life at Smilegate Barcelona:

  • Competitive salary and full-time contract.
  • 23 vacation days per year + Christmas Holiday (From Dec 24 ~ Jan 1) 
  • Remote & Flexible Working Hours (When possible, IT is what it is)
  • Ticket restaurant
  • Private Health insurance, with dental coverage
  • Coffee, organic fruit and other beverages
  • Company parties and events
  • Develop your career working in an exciting environment with a great working atmosphere in an international work environment.
We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


Diagonal 409
08008 Barcelona Directions View page

Why join us?

We offer you an excellent place to work in the center of Barcelona, well communicated in a sunny office. We will keep you engaged and motivated. You will be part of the next AAA open world game and you will enjoy the process.

But let's go to the details:

  • Medical Insurance

    Smilegate will cover you with our medical plan.

  • Office perks

    Weekly fresh fruit, tasty coffee, and other office daily needs.

  • More benefits incoming

    Stay tuned! We're working to get an amazing welcome pack for our new joiners.

Already working at Smilegate Barcelona?

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